How can we help?

On any product page, use the report option for stolen or pirated products, misleading descriptions, malware or content the seller doesn't own. Reports go straight to the admin team. To report a user or behaviour outside a product page, open a support ticket instead.

Sign in, open your Dashboard, and use the Support tickets form in the Marketplace Suite section. Your ticket is saved with its full message history, and the support team replies in the same thread.

For custom website projects, open the project workspace and choose "Raise a dispute". Messages, milestones and deliveries stay preserved, so support can see exactly what was agreed and what was delivered.